To book, simply fill in the online form and make the payment by choosing one of the three available methods (credit card, PayPal or bank transfer). Once the booking has been made, the customer will receive an email accepting the request. A few hours after, the customer will receive the confirmation of the booking. A few hours before the service, a further confirmation email will be sent with the phone number of the driver in charge of the transfer, who can be contacted in case of any problems.

2) If the pick-up is at the airport, the driver will be easily recognizable as he will be waiting at the terminal’s gate corresponding to your flight, with a sign displaying the name and surname entered by the customer during the booking process. Should the customer have problems finding their driver, please contact them directly on the number received by email and SMS.

Yes, the taxi service is available 24 hours a day, any day of the year. The booking service via the online form is available 24/7. To know more about the customer service availability click here.
Note: confirmed bookings and travel agencies have access to a 24-hour helpline

All drivers who carry out transfers for Taxileader.net are properly licensed and are therefore legally authorized to carry out transfers.

In the online form, the customer is asked for the exact take-off time of the flight, after which the pick-up time will automatically appear. The customer need to make sure to take into account any delay such as traffic jam, check-in time or Customs. Should the customer delay the pick-up time, he/she will be held solely responsible for any loss or damage.

We invite you to read the “Terms and conditions” for more information

Yes, it is possible. To receive the invoice, the customer must have select the option during their booking process. The invoice will be available from 3 days after the last service. The invoice will be sent by email and can be downloaded by the customer after registering on Taxileader.net.

We do our very best to ensure that customers are not subject to a penalty. But in some extreme cases, the customer can be subject to additional fees. We will do our best to provide the customer with their receipt so that they can claim it to their airline. We invite you to read the 'Terms and Conditions' of the service for more information.

Yes, the transfer is guaranteed as long as all the information in the form are correct and the customer has received confirmation by email and SMS.

The driver in charge of the service will be waiting for the customer at the terminal gate, corresponding to the customer flight, with a sign displaying the customer's name and surname, entered during the booking process.

During the booking process, the customer has the option of selecting the driver's language. We do our best to respect this option, however Taxileader.net cannot guarantee this service 100%, as it is subject to availability. However, please note that the customer will receive the driver's telephone number therefore will have the possibility to send online translatable messages to the driver which will make the communication easier. In case of any problem, the customer can contact customer service Monday to Friday to 8am to 4pm.

To know all the information regarding customer service, click here.
Note: confirmed bookings and travel agencies have access to a 24-hour helpline

The taxi service offered by Taxileader.net is private. However, in some specific cities such as Paris, we do offer a shuttle service. The customer can easily find this out when booking as the private taxi service is only accessible by filling in the booking form.

Children car seats are available, although not mandatory, in a taxi. Please note that in some European cities, the maximum number of car seats that can fit in a standard 4-seater cars, is one.

Tips are never requested by our drivers but it’s always up to the customer’s discretion to tip the driver if they wish to.

The customer has to register in order to be able to change any detail from their booking. They need to use the same email address as the one use to book. The customer can make changes up to 24h. To manage bookings, click here. 

A few hours before the service, the phone number of the driver in charge of the transfer will be sent to the customer by email and SMS. In case of any problem, the customer can contact customer service Monday to Friday to 8am to 4pm. To know more about the customer service availability click here
Note: confirmed bookings and travel agencies have access to a 24-hour helpline

Extra fees for a night trip can be apply depending on your destination and hours. If It is the case, the fee will appear clearly during the booking process. No hidden fees will be added.

Once the booking has been made, the customer will receive an email accepting the request. A few hours after, the customer will receive the confirmation of the booking.

The driver is obliged to wait for you 1h in case of any delay.